---
title: CARE
date: 2026-05-11T14:20:00+02:00
author: Hannes Heckel
canonical_url: "https://www.fast-lta.de//en/products/care"
section: Product Pages
---
Full service • Terms of up to 10 years • Fixed terms

# We'll take care of it. With CARE.

A CARE maintenance contract is a mandatory requirement for every FAST LTA installation. You benefit from predictable annual costs for the entire contract period, including software updates and hardware spare parts – as well as local support directly from the manufacturer.

 

[Contact us ](https://www.fast-lta.de//en/fast/contact "Contact us")

#### Software updates

All security and stability updates are included for the entire duration of the contract.

  

#### Software upgrades

New features are installed at no extra cost. Your system grows in line with your needs.

  

#### Telephone support

Monday to Friday, 9 am–5 pm. On request: 24/7 availability.

  

#### Hardware spare parts

All components – including hard drives – are covered by the contract. No extra costs.

  

#### Labour included

No additional labour costs: labour costs for hardware replacement are fully covered.

  

#### **Remote monitoring**

Proactive system monitoring via email and SNMP – we take action before you even notice a problem.

  

#### On-site service

Our team will be with you within a few hours – anywhere in Europe, direct from the manufacturer in Munich.

  

#### **Remote sessions**

Direct remote access for diagnostics and configuration. A quick solution without the need to travel.

  

---

## CARE for all systems

Whether Silent Bricks, Silent Cubes or Silent AI: the maintenance contract is an integral part of every installation. You can find product-specific details on the relevant pages.

 

[###### Silent Bricks

### **Backup & VTL archive**

Zero-loss secondary storage for backups and VTL archives in the petabyte range. True air gap provided in all storage instances

[Find out more ](https://www.fast-lta.de//en/products/silent-brick-system "Find out more")](https://www.fast-lta.de//en/products/silent-brick-system "Find out more")

[###### Silent Cubes

### **Compliant archiving**

Certified WORM storage for audit-proof, GDPR-compliant long-term archiving. For the healthcare sector, public authorities and the financial sector.

[Find out more ](https://www.fast-lta.de//en/products/silent-cubes "Find out more")](https://www.fast-lta.de//en/products/silent-cubes "Find out more")

[###### Silent AI

### **Local AI Platform**

On-premises AI infrastructure with no reliance on the cloud. GDPR-compliant, EU AI Act-compliant, operated entirely on-premises.

[Find out more ](https://www.fast-lta.de//en/products/silent-ai "Find out more")](https://www.fast-lta.de//en/products/silent-ai "Find out more")

## Predictable costs. No surprises.

Maintenance costs are fixed for the entire contract period. No price increases, no renegotiation. Extensions are possible at any time on the same terms.

Prices apply to Germany and Austria. Please contact us directly regarding other regions or custom configurations.

 

#### Storage (Silent Cubes, Silent Bricks)

3, 5 or 10-year term. Fixed terms, with flexible renewal options. All-inclusive, with optional 24/7/365 availability.

 

#### AI (Silent AI)

Term of 1 to 10 years. Fixed terms, with flexible renewal options. All-inclusive, with optional 24/7/365 availability.

 

Proactive support

## We respond, before you know it

The integrated monitoring system regularly updates our support team via email and SNMP on the operational status of your system. Any critical issues are escalated immediately.

At FAST LTA, development, sales and service are all based under one roof. No being put on hold, no endless hotline loops – a direct line to the manufacturer.

 

![Monitoring System Health Topologie Alarme 1 | FAST LTA](https://fast-lta.transforms.svdcdn.com/production/images/Monitoring-_-System-Health_-Topologie-_-Alarme-1.png?w=960&q=80&auto=format%2Cavif&fit=crop&dm=1779354420&s=f35a2fe944d3d89c0e33e36bfa25f616)

Activation

### How to get started with CARE 

### Buy the system

A CARE maintenance contract is automatically taken out upon installation. You will receive the relevant documents directly from us after your purchase. 

### Submit details

Please provide the names of the technical and commercial contacts and the system locations. 

### Sign the contract

You will receive the maintenance contracts with the serial numbers for your installation. 

»Another factor that won us over was the support available in Germany and the 10-year service contract.«

Michael Völling  
Head of IT, BAUKING AG