--- title: "Service & Support" date: 2026-05-29T12:07:00+02:00 author: Hannes Heckel canonical_url: "https://www.fast-lta.de//en/service-support" section: Product Pages --- # We're here to help "We secure petabytes" is more than just our claim. It is our promise that we will not only ensure faulty components are replaced promptly, but will also do our utmost to restore your access to all your data. You can contact our product support team every day (weekdays Mon–Fri) between 9 am and 5 pm (CET/CEST). Email: • Telephone: +49 (89) 890 47 - 772 [Online Documentation ](https://doc.fast-lta.de/ "Online Documentation")[Remote support ](https://www.fast-lta.de//en/fast/remote "Remote support") --- ## Current software versions ###### Silent Bricks #### Software Version 2.67, Build 2.67.0.7 Support for the Silent Brick Max Air with Air Gap [Release Notes & Download ](https://www.fast-lta.de//en/products/silent-bricks/software/version-2-67 "Silent Bricks Software 2.67") ###### Silent Cubes #### Software Version 3.40, Build 3.4.0.4 Various improvements [Release Notes & Download ](https://www.fast-lta.de//en/products/silent-cubes/software/version-3-40 "Silent Cubes Software 3.40") [If your Silent Cubes system is running a **software version 2.x**, see the latest release notes for version 2.00.29.8162.](https://www.fast-lta.de//en/products/silent-cubes/software/silent-cubes-update) --- [Are you experiencing a technical issue? Are you a customer experiencing an issue with your FAST LTA system? If so, you can open a ticket directly here. [Service Ticket ](https://www.fast-lta.de//en/ticket "Service Ticket")](https://www.fast-lta.de//en/ticket "Service Ticket") [Technical pre-sales consultancy Sizing, backup architecture, proof of concept (PoC), migration issues: book an appointment directly with René Weber or Martin Höhenberger. [Pre-Sales Appointment ](https://cta-eu1.hubspot.com/web-interactives/public/v1/track/redirect?encryptedPayload=AVxigLLyyUp0NYuJMAxOknKUONUuhJUIXdyY2DR8DB68ScBRcFbwx9t0JqUn0z9WaDBDH3dchUSr1ODkxhR%2FuubUdbw8BWDGLJQN9WvNkNd%2B7pG2RcZ6VnfE7re15nVayFsrL2Z4eWYpAy1el5EowWgegTYv7LwfXnfn944P8ntYijqEX4g881QXBjHE%2F0LKdoFCYQDjjmXn69j4vPqtCUgYq1Up9mK%2BUYPU5hXBcA7VGex5DjeBpaBcJAekLxX%2Fxew1yaKaVp9oGKKBMkF4LN4gBpWa%2BhMsf3VU3g%3D%3D&webInteractiveContentId=394443593931&portalId=147176499&__hstc=164930464.63babd2baaa109801b6bf1b150b902c9.1762934246348.1779442957653.1779445284374.192&__hssc=164930464.2.1779445284374&__hsfp=bfd8ba9e739e53a8b7e8b2e0325091fa "Pre-Sales Appointment")](https://cta-eu1.hubspot.com/web-interactives/public/v1/track/redirect?encryptedPayload=AVxigLLyyUp0NYuJMAxOknKUONUuhJUIXdyY2DR8DB68ScBRcFbwx9t0JqUn0z9WaDBDH3dchUSr1ODkxhR%2FuubUdbw8BWDGLJQN9WvNkNd%2B7pG2RcZ6VnfE7re15nVayFsrL2Z4eWYpAy1el5EowWgegTYv7LwfXnfn944P8ntYijqEX4g881QXBjHE%2F0LKdoFCYQDjjmXn69j4vPqtCUgYq1Up9mK%2BUYPU5hXBcA7VGex5DjeBpaBcJAekLxX%2Fxew1yaKaVp9oGKKBMkF4LN4gBpWa%2BhMsf3VU3g%3D%3D&webInteractiveContentId=394443593931&portalId=147176499&__hstc=164930464.63babd2baaa109801b6bf1b150b902c9.1762934246348.1779442957653.1779445284374.192&__hssc=164930464.2.1779445284374&__hsfp=bfd8ba9e739e53a8b7e8b2e0325091fa "Pre-Sales Appointment")