Full service • Terms of up to 10 years • Fixed terms
We'll take care of it. With CARE.
A CARE maintenance contract is a mandatory requirement for every FAST LTA installation. You benefit from predictable annual costs for the entire contract period, including software updates and hardware spare parts – as well as local support directly from the manufacturer.
Software updates
All security and stability updates are included for the entire duration of the contract.
Software upgrades
New features are installed at no extra cost. Your system grows in line with your needs.
Telephone support
Monday to Friday, 9 am–5 pm. On request: 24/7 availability.
Hardware spare parts
All components – including hard drives – are covered by the contract. No extra costs.
Labour included
No additional labour costs: labour costs for hardware replacement are fully covered.
Remote monitoring
Proactive system monitoring via email and SNMP – we take action before you even notice a problem.
On-site service
Our team will be with you within a few hours – anywhere in Europe, direct from the manufacturer in Munich.
Remote sessions
Direct remote access for diagnostics and configuration. A quick solution without the need to travel.
CARE for all systems
Whether Silent Bricks, Silent Cubes or Silent AI: the maintenance contract is an integral part of every installation. You can find product-specific details on the relevant pages.
Predictable costs. No surprises.
Maintenance costs are fixed for the entire contract period. No price increases, no renegotiation. Extensions are possible at any time on the same terms.
Prices apply to Germany and Austria. Please contact us directly regarding other regions or custom configurations.
Storage (Silent Cubes, Silent Bricks)
3, 5 or 10-year term. Fixed terms, with flexible renewal options. All-inclusive, with optional 24/7/365 availability.
AI (Silent AI)
Term of 1 to 10 years. Fixed terms, with flexible renewal options. All-inclusive, with optional 24/7/365 availability.
Proactive support
We respond, before you know it
The integrated monitoring system regularly updates our support team via email and SNMP on the operational status of your system. Any critical issues are escalated immediately.
At FAST LTA, development, sales and service are all based under one roof. No being put on hold, no endless hotline loops – a direct line to the manufacturer.
Activation
How to get started with CARE
Buy the system
Submit details
Sign the contract
»Another factor that won us over was the support available in Germany and the 10-year service contract.«
Michael Völling
Head of IT, BAUKING AG